HELLO, WE’RE ZEST

Freshservice Experts Who Deliver More

At Zest, we believe Freshservice should work for you—not the other way around. We are a Freshworks-focused consultancy dedicated to helping businesses get the most out of their Freshservice investment. Whether you’re implementing Freshservice for the first time, optimizing an existing setup, or looking for expert guidance, we provide the strategic support you need to unlock its full potential.

Why Choose Zest?

We’re not just another ITSM consultancy. We live and breathe Freshservice, and we’ve been in your shoes. As former Freshservice customers, we understand the challenges businesses face and know how to make Freshservice work smarter for you. Our approach is practical, strategic, and results-driven.

• Tailored Implementation – We don’t just configure Freshservice; we ensure it aligns with your business goals for long-term success.

• Ongoing Optimization – If your Freshservice instance has become outdated or inefficient, we help you refresh and refine it to keep pace with your business needs.

• On-Demand Expertise – Need an extra pair of hands? Whether it’s integrations, process automation, or troubleshooting, our experts are available when you need them.

Our Services

Implementation & Transformation

Moving to Freshservice is a big decision. We make sure it’s a smart one by setting up your system for success from the start. Our implementation approach ensures smooth adoption and maximum efficiency.

Fresh ‘n’ Up: Keep Freshservice Working for You

If your Freshservice setup has gone stale, we help bring it back to life with workflow improvements, automation updates, and training to ensure your team is getting the most out of the platform.

Expertise as a Service

Freshservice is designed for self-service, but sometimes you need expert guidance. We act as an extension of your team, helping with integrations, best practices, and strategic decision-making—without the need to hire a full-time specialist.