Effective ticket categorisation isn't just about organizing issues—it’s about creating a system that allows IT to communicate its value to the business through impactful reporting. Discover five actionable tips to improve categorisation, support SLA compliance, and demonstrate IT's contribution to business success.

Choosing the right IT Service Management (ITSM) tool can feel like a daunting task. With countless options promising better workflows and quicker resolutions, how do you pick the one that truly delivers? Enter Freshservice: the ITSM tool designed to simplify your processes, scale with your business, and keep innovation at the forefront. In this article, we explore why Freshservice consistently outshines the competition, from its intuitive interface to its powerful automation and no-code customization. If you're ready to make IT work smarter, not harder, this is the guide for you.

Discover Freshservice’s December 2024 updates, from festive themes and workflow enhancements to enterprise-level features like audit logs launching in January. These innovations bring ease, automation, and efficiency to your ITSM processes. Ready to transform your workflows? Dive into the highlights and see how these features can elevate your service management!

Learn how to effectively schedule Change Freeze Windows in Freshservice to maintain operational stability during critical periods. Discover step-by-step instructions, best practices, and tips for seamless change management

Discover Freshservice for Business Teams, a solution bridging the IT-business gap. It empowers HR, Marketing, Sales, and more with dedicated workspaces, streamlined onboarding, unified help centers, enhanced collaboration, and knowledge sharing. Transform your company's approach to service management and achieve increased productivity and a better employee and customer experience.

Discover the most impactful features and enhancements in Freshservice's September 2023 release. From AI-powered tools to Microsoft Teams integration, learn how these updates can revolutionize your IT Service Management.

Discover how Freshservice's latest features, driven by Freddy-AI, are revolutionizing service delivery. Enhance employee engagement, boost productivity, and optimize IT costs with humanized experiences and efficient tools. Stay ahead in the digital age.

Discover the transformative power of ticket management and document templates beyond IT. Explore how Fresh introduces Document Templates to streamline HR, Facilities, and Finance operations. Break free from email clutter and ensure efficient service delivery with Zest's guidance.

Explore how Zest leverages ITSM and Freshservice, along with automation, AI, and process engineering, to boost productivity equivalent to adding an extra Full-Time Equivalent (FTE) or more. Discover the transformative power of these strategies in streamlining operations and achieving peak efficiency.

Explore Freshservice for Business Teams, a game-changing tool that empowers HR, Marketing, Sales, and more with service management capabilities. Discover dedicated workspaces, streamlined onboarding, enhanced collaboration, and unified help centers for a seamless business environment. Partner with Zest for expert guidance in harnessing Freshservice's full potential.