Streamlining Employee Services: Freshservice’s HR Magic Wand for 2025
Let’s face it: managing employee requests and HR workflows can feel like herding cats on a sugar high. HR teams often find themselves bogged down in an avalanche of manual tasks between onboarding, offboarding, promotions, and those oh-so-delightful forms.
Well, Freshservice heard the cries of overworked HR pros everywhere and decided to wave its magic wand. In 2025, they’re taking HR workflows to a whole new level—and we couldn’t be more excited.
At Zest, we love it when tools don’t just solve problems but solve them with style. Freshservice’s upcoming HR features are all about cutting the nonsense, automating the boring bits, and giving employees and HR teams alike something to smile about.
Here’s why we think these features are the HR equivalent of finding chocolate in the office kitchen:
1. Dashboards and Reports: HR’s New Best Friends
Let’s start with the obvious: onboarding and offboarding are logistical nightmares. There are assets to track, contracts to sign, and about a million things that could go wrong. Freshservice’s Onboarding/Offboarding Dashboards and Reports put all this chaos into one neat, organized view. Need to know who still hasn’t handed in their laptop? It’s right there. Want to see which teams are delightfully behind schedule? Sorted.
These dashboards take the guesswork out of HR workflows and let teams focus on what really matters: welcoming new hires and giving departing employees a warm (and efficient) goodbye.
2. E-Signatures: Because Pens Are So 2005
Nothing screams "fun times" like chasing someone down for a signature. Luckily, Freshservice is rolling out E-Signature Integration to handle all those pesky NDAs, employment contracts, and acknowledgement forms. With e-signatures baked right into the system, you’ll save time, trees, and your sanity.
Bonus: The integration is secure and powered by trusted third parties like Dropbox Sign. So, your documents stay safe, and you stay stress-free. (Well, relatively.)
3. Employee Journey Builder: Your Workflow, Your Way
Promotions, relocations, parental leave—these aren’t just HR tasks; they’re life events. And life events deserve better than a clunky spreadsheet. Enter the Employee Journey Builder, a customizable tool that lets you design workflows for any employee scenario. Think of it like the Swiss Army knife of HR: one tool, infinite possibilities.
Want to create a tailored workflow for an employee going on maternity leave? Easy. Need a custom survey for a promotion follow-up? Done. You’re in control of every step, from tasks to forms to even post-event surveys. It’s HR personalization on steroids.
4. Field Groups in User Fields: Secure, Simple, and Smart
We know HR deals with sensitive stuff. Social security numbers, compensation details, and other personal info shouldn’t just be floating around for anyone to see. Freshservice’s Field Groups in User Fields allow you to store and manage PII securely. With rule-based access controls, you decide who sees what, and when.
Think of it as your HR data’s bouncer. Only the right people get in.
Why This Matters for Zest Customers
At Zest, we know your HR team isn’t just a cog in the wheel—it’s the heart of your organization’s employee experience. Freshservice’s upcoming HR features aren’t just tools; they’re enablers. They empower you to cut down on admin headaches, create smoother workflows, and focus on building a workplace people actually love.
And let’s be honest: a happy HR team means a happier company. Nobody wants an onboarding process that feels like a labyrinth. Nobody wants to chase approvals or dig through a mountain of forms. With Freshservice, those days are over.
Let’s Wrap It Up
2025 is going to be a big year for HR workflows, and Freshservice is leading the charge. Whether you’re streamlining onboarding, locking down sensitive data, or creating custom employee journeys, these features are here to save you time, sanity, and maybe even a few eye-rolls.
At Zest, we’re all about keeping it fresh (pun intended), and we can’t wait to see how our customers use these tools to transform their HR operations. So, go on—embrace the magic. Your HR team deserves it.
Ready to take your HR workflows from clunky to cutting-edge?
Whether you’re onboarding new hires, managing sensitive data, or crafting the perfect employee journey, Freshservice’s 2025 features have you covered. At Zest, we’re here to help you get the most out of these tools—because better workflows mean happier teams (and fewer HR headaches).
Let’s chat about how we can make Freshservice work for you!
Drop us a line, and let’s build the HR experience your employees will rave about.