Our Fresh Picks: Zest’s Favourite Freshservice Features Coming in 2025
If there’s one thing we love at Zest, it’s a fresh perspective on solving customer problems (pun fully intended). Freshservice is rolling into 2025 with a lineup of features that have us all buzzing—and no, it’s not just the coffee talking. From game-changing HR tools to smarter AI-driven workflows and a unified service management vision, there’s a lot to be excited about.
But let’s be real. With so much happening in the world of ITSM and beyond, it’s easy to get lost in the noise. That’s where we come in. We’ve sifted through the roadmap, crunched the context, and picked out the features we think will make the biggest splash for businesses (and, let’s be honest, make life a whole lot easier).
Over the next three posts, we’re diving into the Freshservice features we’re most excited about for 2025. Here’s what to expect:
Transforming HR Workflows: Automating everything from onboarding to maternity leaves with style and ease.
AI and Automation: Smarter workflows, proactive problem detection, and a little help from our robot friends.
Cross-Department Scalability: Breaking silos and scaling service management for IT, HR, and beyond.
Get ready to explore how these innovations solve real customer challenges, make work less of a slog, and turn everyday tasks into opportunities for excellence. It’s time to see how Freshservice is keeping things… well, fresh.
Let’s kick it off with the first post: Transforming HR Workflows: The Power of Freshservice in 2025.