FreshService Updates June 2023: A Closer Look at the Top Three Features
The recent updates rolled out by FreshService in June 2023 bring a host of new features designed to enhance your IT service management capabilities. We've cherry-picked the top three features that we believe can significantly improve your operations. Here's a closer look:
Global Service Catalog: The introduction of the Global Service Catalog is a game-changer for organizations with multi-region operations. It allows you to create region-specific service catalogs while maintaining a global view. This aids in streamlining service request management and enhancing user experience, as users from different regions can access relevant services seamlessly. This feature is an ideal candidate for a YouTube tutorial, given its capacity to transform the way services are offered and managed across diverse regions.
Change Management Enhancements: FreshService's change management feature has been significantly improved with the addition of a risk assessment module and change success score. The risk assessment module allows you to evaluate and document potential risks associated with a change, enabling more informed decision-making. The change success score provides a quantitative measure of a change's effectiveness, offering valuable insights for continuous improvement. A tutorial focusing on setting up and utilizing this enhanced feature could help organizations optimize their change management processes.
Asset Auto-discovery: The new asset auto-discovery feature automates the process of identifying and cataloging IT assets in your organization. This not only saves time but also ensures accuracy and comprehensiveness in asset management. It paves the way for better planning, deployment, and maintenance of IT assets. Given the critical role asset management plays in IT operations, a YouTube tutorial on this feature could provide significant value.
These new features promise to bring a higher level of efficiency, clarity, and control to your IT service management processes. To explore how you can leverage these features for your organization, feel free to reach out to our team at Zest. As experts in FreshService with real-world experience, we can help you unlock the full potential of these updates.
Stay tuned to our blog for more insights and updates on FreshService features. Happy service managing!
The official FreshService Release notes can be found here (External Link)